Tomorrow I'm off to an event by the Entrepreneur's Circle in Birmingham.

Last time I went to one of their events I left my glasses behind. I’ve only been wearing them for a couple of months, and it hasn’t really become my routine yet. Although I am very aware of how blurred things are without them, remembering to pick them up and take them with me is proving problematic…

When I got home and realised what I had done I sent a message to their support saying what I had done. It was Thursday evening, and I knew there would be no one in the office until the Monday. So, presumed I wouldn’t hear anything until then.

Friday morning, I had an email, he would check for me.

An hour or so later, another email saying one of the staff had found them as they had been clearing away. They had put them in the Facebook group to see if anyone recognised them. He sent me a link to the post. Were they mine?

First thing Tuesday morning they were delivered to my door.

Amazing thank you.

It probably sounds trivial to anyone else, but to me it meant a lot. That’s the thing, it’s often those things that seem trivial like taking your shoes off when you go into someone’s home, or asking how a birthday went, or how someone is now after they have been unwell that makes such a huge difference. The starter packs that we take with us the first time we go to someone’s home are really just basic (often branded) stationery but it’s a ‘gift’ for the kid and it makes us look organised. The parents don’t need to spend time looking for paper and things. It’s insignificant, but it makes a difference.

I think that’s what customer service is largely about, making thoughtful decisions, thinking if it was me in this situation, what would I appreciate, and presume that others would probably feel the same way. Then act on it.