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The Importance of Customer Service when Tutoring

July 15, 20263 min read

What Do You Want to Be Known For?

When people think about starting a tutoring business, they often focus on the big things.

How do I find students?

What should I charge?

How do I advertise?

All important questions, of course.

But I believe your reputation starts long before you find your first student.

It starts with being helpful.

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The Small Things Matter

A while ago, I was reflecting on what has helped Clara James Tutoring grow over the years.

It certainly wasn't because I had the biggest marketing budget.

Nor was it because I had all the answers.

Instead, I think much of it came down to trying to be helpful.

If I came across a useful book, I'd recommend it.

If I discovered a website that might solve someone's problem, I'd share it.

If I found a game that helped children learn their times tables or understand fractions, I'd happily pass the idea on.

Not because I expected anything in return.

Simply because it might help.

And if we can help someone, why wouldn't we?

We All Want to Feel Seen

At the end of the day, we're all human.

We all want to feel valued.

We all want to feel like we matter.

Whether we're supporting a child, speaking to a parent, or chatting with another tutor, people remember how we make them feel.

Did we take the time to listen?

Did we show an interest?

Did we make them feel welcome?

Or did we rush straight into what we wanted to sell?

When a family is looking for a tutor, they aren't simply buying a service.

They're inviting someone into their home.

They're trusting someone to support their child.

Relationships matter.

The Little Details

Sometimes it's the smallest actions that leave the biggest impression.

Taking your shoes off before walking into someone's house.

Asking how their week has been.

Remembering that a child had a football match at the weekend.

Celebrating a good result.

Taking a genuine interest in the people around you.

None of these things cost money.

Yet they all contribute to the reputation we build.

What Do You Want to Be Known For?

Over the years, I've met some wonderful people in business.

I've also met a few whose focus seemed to be solely on making the next sale.

The difference is usually obvious.

One group leaves you feeling appreciated.

The other leaves you feeling like a transaction.

As tutors, parents, business owners, and people, we have a choice.

How do we want to show up?

What do we want to be known for?

When people think of your business, what do you hope they will say?

For me, I'd like people to remember that I tried to help.

That I cared.

That I did my best.

Everything else is a bonus.

A Final Thought

Treat people as you would like to be treated yourself.

It sounds simple.

Perhaps even a little cliché.

But I genuinely believe it is one of the best pieces of business advice I've ever received.

Because reputations are built one interaction at a time.

And often it's the smallest acts of kindness that people remember the longest.


Become A Tutor: Build Confidence. Change Lives
Become A Tutor: Build Confidence. Change Lives - if you would like a free copy drop me an email and I'll post one out to you

If you're considering becoming a tutor and would like a free copy of my book, Become a Tutor. Build Confidence. Change Lives., simply send me your postal address and I'll happily pop one in the post for you.

It's the book I wish someone had given me when I was starting out, and I hope it helps make your journey a little easier.

become a tutorI want to tutorconsiderations when tutoringsupport becoming a tutorhelp growing your tutoring businessClara James Tutoring franchise
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Dawn Strachan

For the past 20+ years I have been a firm believer that learning should be an enjoyable experience. I appreciate that traditionally education has revolved around worksheets, textbooks, listening to teachers. But a grounding in early years and working with children who had a variety of learning styles from I learned that it is an individual activity that is personal to all of us. We don’t all learn in the same way. Our influences, our experiences, our capabilities all influence how we retain information. But through it all, I believe that if we can make it enjoyable and engaging, they will want to participate. With participation comes practice which in turn boosts skill and confidence. With an increase in skill and confidence comes a willingness to have a go. This in turn leads to more practice which leads to a positive spiral of success. The moral, we need to make learning fun, engaging, use a range of techniques.

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